IBM Tivoli Remote Control Driver 2.0.2.0

Features:

• Effectively support thousands of desktop users.
• Improve first call success rates, reducing escalation to second level support.
• Reduce the need to dispatch technicians for expensive and time-consuming on-site visits.
• Reduce precious minutes off of average call times.
• Reduce repeat calls by educating end users while resolving problems.
• Improve productivity by quickly repairing employee workstations and desktops.
• Extend the reach of enterprise management by controlling resources through firewalls.